Today’s leaders are charged with driving performance and innovation – regardless of economic, societal or public health headwinds. This mandate requires continual organizational renewal and the routine launch of transformational initiatives – resulting in a level of organizational change that carries significant economic and sustainability risk. Even more challenging, science proves we are biologically wired to resist this very change. This resistance is at the heart of why nearly 70 percent of change initiatives fail to meet their objectives.
For decades, organizations have attempted to address resistance to change with processes, task management and intricate communication plans. But at DHG, we believe leaders need more to successfully lead change. We guide our clients through these renewals and transformations with evidence-based perspectives, insightful analytics and offerings designed to identify and address the root of resistance. We aim to provide ideas ahead of our client’s needs and to be proactive in implementing change by establishing a change platform that leaders can leverage to drive organizations forward with the responsible confidence they need.
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Change is just the beginning – from the moment an organization announces a change, many crucial aspects must go right for a transition to deliver its envisioned benefit. We've designed our services to step into the gap between visualization and realization – addressing structures, skills and mindsets required to overcome resistance to change. Regardless of the offering, our approach begins with the latest evidence-based research. Our teams utilize innovative collaboration tools to break down transitions and analyze the catalysts and barriers to success – leaving behind tangible results with a meaningful return.
Transformational initiatives carry great promise, as well as significant risk; chief among them is the organization's readiness to absorb and deliver on incremental change. DHG's Change Wayfinding utilizes our CLARI3TY change analytics suite to gain insight into the organization's readiness and the styles by which leaders and middle managers process and lead through change. Using this unique insight within our Innovation Acceleration Experience, we empower leaders to develop a strategic approach to change, maximizing effectiveness, alignment and impact.
Achieving long-term enterprise sustainability requires leaders to look beyond structures and processes to design and shape an organization's culture meaningfully. DHG's Culture by Design utilizes our CLARI3TY change analytics suite to analyze an organization's change culture and identify gaps between the current state and what will be needed for long-term success. With this deep understanding, we collaborate with senior leaders to shape and deploy the Orange Frog Workshop. Based on the research of best-selling author Shawn Achor, the Workshop teaches and develops the individual tactics and team routines that set a foundation of optimism, resilience, engagement, productivity and creativity – all traits required of any high-performing culture.
Organizational design is far more than boxes and lines – it's a catalyst for value creation, strategic alignment and organizational agility. Your organizational design must reflect the unique attributes of your strategic goals, the competitive market landscape and your current and desired culture. Utilizing our various Innovation Acceleration options and our CLARI3TY analytics suite throughout the design, we pose critical questions about leadership autonomy and decision rights, target operating model characteristics and the capabilities needed to execute strategy. We then consider the knowledge, skills and abilities required for critical roles. Where others relegate organizational design behind closed doors, our collaboratively driven approach is deeply rooted in the science of change management and plays a crucial role in enabling your target operating model and energizing your most important strategic asset – your people.
Technology implementations and process improvements today seem routine and benign, but organizations tend to underestimate the impact on their people. Cloud-based technologies and innovative new business units often require fundamental and disruptive changes to organizational structure and talent needs. When these needs are ignored or downplayed, organizations struggle to fully realize the benefits of those (often significant) investments. DHG leverages our capabilities and expertise in the science of change and organizational design to guide clients through their business transformation. Our CLARI3TY analytics suite uncovers the organization's culture of change and enables its workforce to adapt to the true depth and breadth of the change. We then engage stakeholders through our Innovation Acceleration Experience to design and align the right roles, skills and organizational structure to thrive in the future. By harnessing the power of your people through business transformation, organizations can better prepare for the future and fully realize investments in technology, process and, most importantly, people.
At DHG, we believe the resistance to change is biological – we are hardwired to resist it. To effectively address this fact, leaders need visibility into the root cause of that resistance and a platform that will unleash the productivity, efficiency and creativity of the people that will power any transition. For that reason, we apply insightful analytics, while unique approaches drive value and impact with each engagement.
DHG Healthcare has been a leader in facilitating the dialogue, reflection, and planning that critical situational change management requires through the deployment of tools such as the Innovation Acceleration Experience and Blue Sky Visioning. Within each implementation, walking alongside our clients to guide them in driving meaningful engagement and organizational change.
Whether in the early stages of the design, the all-important phases of participant engagement, or the long-term journey to implementation, we have been honored to support numerous organizations on their path to Risk Capability and beyond.
Kevin is the Principal-in-Charge of DHG Healthcare's Transformational Solutions and serves as a leader in our Nashville office. He provides advisory services related to strategic planning, physician alignment, clinical integration and population health management to clients across the provider continuum, including integrated health systems, academic medical centers, community hospitals, and large physician practices. He has served as an executive in healthcare operations, strategy, and alignment for over 20 years. Read more.
Chris serves as a Principal in our Enterprise Intelligence practice based out of Greenville, SC. He currently leads our Accountable Care Organization (ACO) analytics team, system and market access studies, product development and various Dashboarding initiatives. Chris previously spent 5 years as part of DHG Healthcare’s National Strategy Practice where he provided strategic planning and service line optimization in addition to leading extensive physician alignment initiatives such as clinical integration, co-management agreements, real estate joint ventures, employment strategies and directorships. Read more.
James is a Principal in the DHG Healthcare National Strategy Practice. James brings broad transformation perspective and experience to strategic, financial, and operational performance improvement initiatives. He has significant experience working with a broad spectrum of healthcare clients - including health systems, physician practices, post-acute providers, payers, and technology solution companies - addressing strategic and operational planning, population health management, organization planning and change management, and performance improvement. Read more.