CLARI3TY

Bringing clari3ty to your approach to change

In Our Words...

Each year, organizations of all shapes and sizes spend billions of dollars on projects and initiatives that require behavioral change. Whether large or small, adapting to these changes can make the difference between benefits realized or opportunities lost. And each year, a staggering number of these initiatives fail to meet expectations – but why? Is the culprit organizational culture, management style, or merely the lack of readiness? More than likely, it is a combination of all three.

Developing unique and timely business strategies is difficult enough. Leaders should not have to guess about what their people will need to adapt to the change that accompanies these strategies. Clari³ty was designed to take the guesswork out of change. Many of today's change frameworks rely on simple questionnaires or engagement surveys to answer the question of organizational change readiness - this is a mistake and potentially a costly one.

Correctly assessing this readiness is the first, and arguably most important, question leaders will answer in the change process. Clari³ty combines cutting-edge science and in-depth analysis to provide leaders the holistic readiness perspective they need to design a customized change strategy, aligned with their unique organizational ambitions.

When Your Organization Needs Clari³ty

GROWTH

If you are looking to grow your organization, Clari³ty can assist in identifying those cultural elements that will propel you forward – or hold you back.

CONSOLIDATION

Whether through routine redesign, or M&A activities, Clari³ty will help identify the activities that will spark creativity that consolidation will need, and the trust-building transitional objects that will support an effective transition.

REPOSITIONING

Bold strategic plans, and the repositioning they entail, require organizations to drive strategic change. Clari³ty helps provide leaders the holistic perspective across readiness, culture, and management that this type of change requires.

OPTIMIZATION

Optimization initiatives are the energy behind the efficiency today's environment requires. Clari³ty helps provide leaders with perspective into their people's readiness and the management team's capability to drive the change that always accompanies such initiatives.

KNOWLEDGE SHARE

Publication
Burnout: What It Is, Isn’t, and Your Role
Burnout: What It Is, Isn’t, and Your Role

The COVID-19 pandemic has amplified and exacerbated burnout’s impact on the world’s workforce. In our last article (Putting Out the Fire), we highlighted COVID-19’s staggering impact and the critical role organizations and their leaders play in the fight against burnout. This article explores two...

Publication
Putting Out the Fire: What Causes Organizational “Burnout” and How to Fix It

The Biology Behind Resistance to Change

As it turns out, our brains are hardwired to attach to objects, whether they’re tangible or intangible. It’s an instinctual response grounded in our limbic systems to seek comfort by attaching to, or leaning on, familiar and dependable objects for security. It happens with all people in all soci...

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HOW WE SERVE

Defining an organization's approach to change and preparing for its implementation is hard work – and today's environment has made it even harder. But that approach doesn't have to be informed by dated or generic principles and anecdotal feedback or perspectives. Clari³ty is designed to bring science and precision to any organization's approach to change.

The stakes are too high for organizations to guess what their people need to thrive. When they do, they waste time and money – both too precious and costly to lose. We've seen and read about countless failed change initiatives; with Clari³ty, we can help you take the guesswork out of change.

Using evidenced-based and validated diagnostic surveys, Clari³ty combines an interactive analytics platform and insightful analysis. This combination provides organizations and their leaders the invaluable perspective they need to reduce the risk of a change approach misaligned with their people's needs. With this alignment in place, leaders can confidently execute their organization's most critical strategies and initiatives.

Service Excellence

Clari³ty was explicitly designed to mitigate the costly risks of a misaligned change approach by empowering leaders and organizations to create informed change strategies – customized to their aspirations and needs. The services that accompany the Clari³ty modules ensure clients are positioned to take full advantage of the perspective Clari³ty provides.

Dashboard Configuration

Each module of Clari3ty utilizes advanced visualization technologies to create highly interactive dashboards. Clari3ty is not a "cookie-cutter" solution, and for that reason, each dashboard is configured to meet our clients’ unique needs As part of our configuration activities, we conduct a Clari3ty Design Workshop. Within that event, we collaborate with our clients to understand their organizational design, data segmentation, and business practices. This understanding enables our team to segment their populations and configure their dashboards to present their diagnostic results in a manner that most effectively supports their on-going management analysis and business operations.

Analysis and Alignment

While some change management tools come with little or no consulting or analysis, Clari3ty is accompanied by services that combine analysis and perspective. Our analysis, led by our Professor-in-Residence, follows a team-based approach. Our approach combines the rigor of research-level analysis and the management consulting insight of our People & Change members.

Following the completion of our analysis, we collaborate with our clients to gather an understanding of their business planning process and strategic initiative portfolio. Based on their current plans and the analysis that emerged from the Clari3ty modules, we will complete a customized recommendation roadmap that will align what we've learned through Clari3ty with their on-going initiatives, aspirations, and organizational potential.

Refresh

Clari3ty provides an opportunity for deep organizational learning. When completing either the Intelligence or Insight modules, our service plan includes a mid-year refresh of our original data. This refresh enables our People & Change consultants to reconnect with our clients to assess their progress against their work and recalibrate their activities moving forward. This learning and adaptation allow Clari3ty to contribute to the sustainability of organizational change – and the capability to more effectively manage moving forward.

Analytics Platform

Developed solely to assist organizations take the guesswork out of change management, the three modules within the Clari³ty Analytics Platform are designed to bring Insight, Intelligence, and Impact to your change management approach. At the heart of each module are scientifically validated diagnostic instruments. These are not simple surveys but efficient vehicles for the direct input that evidence-based perspective requires.

Insight
Gain insight into your organization's unique culture of change and its influence on the conditions that drive the acceptance or resistance to change across the organization. Designed around six dimensions, Insight examines how these dimensions challenge or power your organization's change agility. Providing scores for each dimension individually and in aggregate, Insight provides the clues leaders need to tap their culture to drive strategic change.
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Intelligence
Organizations need a clear-eyed understanding of their change readiness if they are to develop effective change management approaches. Intelligence provides leaders an overall organizational readiness score based on six challenges to change readiness – the Change Readiness Barometer. To complement readiness, Intelligence provides assessments of two critical organizational change agility drivers – burnout and happiness. While burnout drains change agility, volumes of research have proven that happiness can provide a powerful lift to performance in the face of significant change. With Intelligence, leaders can develop impactful change management approaches to power organizations forward.
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Impact
Managers play an influential role in driving organizational change. They are asked to be both catalysts for change, maintain organizational performance, and translate the implications of change to those on their teams. The Impact for these managers is profound. For that specific reason, the Impact module focuses on assessing each manager's unique style they bring to change. Based on their response to an efficient diagnostic, each manager is categorized as one of four unique styles. Each style reflects how individual managers process change both internally and with those within their sphere of influence. The reflection Impact provides empowers individuals to tailor their approach to maximize their change capability – and contribute to the organization's direction.
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SERVICE CONNECTIONS

Clari3ty is a central component of several People & Change service offerings, including:

Clari3ty is also an important component of several other Advisory service offerings, including:

Speakers

Speakers Photo Arya, Amit
Chief Data Officer
amit.arya@dhg.com

Amit joined DHG in 2019 as Chief Data Officer. He oversees the firm’s data and analytics strategy, provides guidance on enterprise data governance and helps DHG develop data-centric decision-making models to enhance firm-wide operations and increase the value proposition the firm brings to clients. As head of DHG’s data function, Amit is responsible for curation, maintenance and management of the firm’s data and knowledge assets. Read more.

Speakers Photo Grady, Dr. Victoria
Professor-in-Residence
vgrady@dhg.com

Dr. Victoria M Grady is the Academic Director of the MSM Graduate Program and Associate Professor of Management/Organizational Behavior School of Business at George Mason University. Victoria's research focuses on the science-based behavioral implications of organizations introducing and implementing organizational change—her unique emphasis is the role of Attachment Behavior and Transitional Objects within the change process. She also serves as the DHG Healthcare Professor-in-Residence. In this role, she leads the practice's change research agenda and works directly with the firm's People & Change practice leaders to practically apply this research to our clients' challenges.

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Speakers Photo Justus, Wanda
Principal, DHG Healthcare
wanda.justus@dhg.com

Wanda combines more than 20 years of healthcare strategic consulting service with expertise in using and creating data analytics. Her previous experience includes working with hospitals, health systems, and post-acute care providers to develop and provide strategic solutions as providers move from a fee-for-service to a risk capable environment. Wanda has a keen ability to transform raw data into meaningful intelligence for project development and decision-making. Read more.