Over the last several weeks our local market teams gathered for our annual summer town hall meetings – an opportunity for us to come together to kick off our new fiscal year and reflect on all that our team has accomplished over the past 12 months. These meetings also reconnect us with our mission, strategy and values, which are the guiding principles that fuel our hard work each and every day.
In the midst of a unique and busy year, we have truly embraced change which has propelled us to push the needle forward. We implemented our new two-way communication methodology, introduced the ONE DHG Employee Experience, and rolled out our client service guidelines – Be Responsive, Take Action, Add Value – to help us further exceed our client’s expectations and deliver the ultimate client experience. In fact, 97% of our clients were satisfied or extremely satisfied with DHG last year – which is an incredible number! With our CX Strong mentality, I know that we can continue that momentum into fiscal 2020.
We cannot talk about our accomplishments without celebrating our people-focused culture. We were certified (once again) as a Great Place to Work, and for the first time, we were named a Best Workplace in Consulting and Professional Services by Great Place to Work and Fortune. Additionally, INSIDE Public Accounting recognized DHG as a “Best of the Best” firm. These incredible honors are all thanks to our best-in-class DHG team.
It has been inspiring to see all of our teams come together as ONE DHG over the last year. Our change agility continues to flourish, our careers continue to grow and we have delivered extraordinary service to our clients. It only reaffirms the fact that we are truly greater together in our journey to be the Firm of the Future. We will continue adapting to a changing market, remembering that with change comes opportunity and growth. Without change, there is no progress. And without progress, nothing will change.
I encourage our entire DHG team to embrace change and continue our optimism as we start this new fiscal year. I express my sincere gratitude to all of you for your hard work and dedication to DHG and our clients. I cannot wait to celebrate all that we will accomplish together in the months ahead. Here’s to a fresh new year as we look to the future!