In our ever changing and evolving business environment, one thing that remains constant at DHG is our commitment to excellent client service. Even during the most challenging times, our team members consistently seek new and innovative ways to meet our clients’ needs and help them achieve their goals. We seek a greater purpose in what we do for our clients, and we take pride in seeing this work recognized for excellence.
I am pleased that our dedication to service has been recognized by our clients for a second year in a row. DHG has been awarded the 2022 Best of Accounting Award by ClearlyRated, the provider we use to gather client feedback and to measure satisfaction. We received a 2021 Net Promoter® Score of more than 85%, significantly above the industry average of 38%.
This award is a testament to our client service approach that is rooted in our service guidelines - Be Responsive, Take Action, and Add Value. These guidelines were developed by a cross-functional team examining the holistic client experience and they help us further clarify how we can be consistent in delivering on our mission, strategy, and values.
Today more than ever, we recognize that providing exceptional client service is more than just performing and delivering on a project. Our role as trusted advisors anticipates client needs, provides solutions-oriented approaches, and connect the dots for our clients. When we deliver great client service, we are fulfilling part of our mission, “helping our clients achieve their goals.”
Thank you to our DHG team members for your commitment to exceptional client service despite the many challenges 2021 presented and your dedication to helping our clients succeed.
And to our clients, thank you for trusting us and allowing us to serve you during these unusual times!
Learn more at https://www.clearlyrated.com/solutions/accounting/best-of-accounting-industry-award/