Measure What – and When - it Matters

Humans have a complicated relationship with intuition. Sometimes intuition is enough, but in other cases, over-weighting intuition can impact our ability to problem-solve effectively.

In our recent survey of healthcare executives from across the United States, employee burnout emerged as a significant near-term strategic concern. This insight is perplexing, though, since responses also indicated that 1/3 are not measuring burnout in their clinical community, and only 1/4 are measuring burnout at all beyond their clinical employees. The argument: "I know our people are burned out." Admittedly, intuition and the surge of the delta variant would suggest they are very likely correct.

But, "knowing" is not enough. Like any other syndrome, developing an effective treatment plan requires an understanding of burnout's breadth, depth, and character.

ABOUT THE AUTHORS

Scott Spohn
Partner, DHG Healthcare
Scott.Spohn@dhg.com

Victoria Grady
Professor-in-Residence

Lydia Haas
Senior Manager, DHG Healthcare

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