Clients of awarded firms are twice as likely to be completely satisfied.
Charlotte, N.C., February 2, 2021 – Dixon Hughes Goodman (DHG), a U.S. top 20 professional services firm, is pleased to announce it has achieved the 2021 Best of Accounting Award for providing superior service to its clients. ClearlyRated's Best of Accounting® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. DHG received satisfaction scores of 9 or 10 out of 10 from more than 86 percent of its clients, significantly higher than the industry’s average of 43 percent in 2020.
“DHG is honored to be recognized as a leader in our industry with the 2021 Best of Accounting award. Our people have worked extremely hard to deliver exceptional client service in a year of immense change. DHG’s client experience (CX) service guidelines – Be Responsive, Take Action and Add Value – were at the forefront of our strategy as we agilely adapted to a new way of working with clients. These guidelines continue to advance DHG forward on our CX journey and service approach,” said Saari Gardner, Director of Client Experience.
“After one of the most turbulent years in modern history, winners of the 2021 Best of Accounting award have proven their commitment to go above and beyond in support of their clients," said ClearlyRated's CEO and Founder, Eric Gregg. "These service leaders have demonstrated their capacity to be agile, to be precise, and to prioritize the client experience above all else. It is my honor to celebrate and showcase the 2021 Best of Accounting winners alongside feedback from their actual clients on ClearlyRated.com.”
This is the first year DHG has achieved the Best of Accounting Award. DHG has also received the Great Place to Work Certification™ for five consecutive years for its strong employee trust and workplace culture scores.
About Dixon Hughes Goodman LLP
DHG is a leading professional services firm offering assurance, tax and advisory services to clients nationwide and internationally. Our strength lies in our technical knowledge, industry intelligence and future focused approach combined with our drive to help our clients achieve their goals, both today and tomorrow. DHG’s professionals are passionate about providing an unparalleled client experience as we listen, innovate and act to help our clients.
DHG ranks among the top 20 professional services firms in the nation, providing assurance, tax, and advisory services. With more than 2,000 professionals across the United States, the DHG team serves clients in 50 states and internationally.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Accounting™
ClearlyRated's Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.