b'PEOPLEThe workforce is fatigued and burned out, but the threat of unprecedented turnover and need for agilityThese additions lead employers to an all-important dilemma: funding these additions. More than 70 percent of MINDSETS respondents ranked PEOPLE reducing overall employee benefit cost as a significant imperative. In an environment where talent scarcity increases by the moment, finding moving forward demand insightful, proactive, cost responsible action today. these savings while maintaining an attractive benefit package is challenging but doable. Employers can realize the savings they need with reliable data, creative solutions, and focus. There has likely never been a more challenging time for the people who power the healthcare industryand our 2021 MINDSETS respondents echoed that sentiment.This years survey presents a challenging human capital picture. In an industry so reliant on its people, efficiently, effectively, and Burnout emerged as a critical and strategic issue this year. 44percent of respondents identified burnout as their dominant near-term human capital concern.holistically addressing these challenges emerged as a strategic issue. The results of MINDSETS made clear that human capitalRespondents also indicate that they believe their people are running on emptywith more than 70 percent indicating a belief that their organizations are experiencingemployee burnout and turnover especiallymay be the years most pressing strategic issue.significant change fatigue.These MINDSETS results profoundly impact the industry in three primary ways. First, while burnout rapidly emerged as a strategic issue, measurement is limitedonly 2 of 3 respondents reported measurement to understand burnout in their clinical community and only 1 out of 4 measure burnout for non-clinicians. Our recent work shows that, even if measurement is taken, its typically relegated to a few glancing questions on an engagement survey.44%Second, turnover and scarcity of resources to backfill turnover present significant operational issues challenging patient experience, clinical quality, and employee engagement. Nearly 50% of MINDSETS respondents believe turnover will reach well beyond historic levels. The best tactic in fighting turnover is retention. But in the age of the Great Resignation, historic retention tactics may not suffice. Organizations must lean in and determine the root causes behind change fatiguemotivation,Say burnout is their primary near-term concernmorale, conflict, and burnout to name a few. Finally, while MINDSETS respondents are clear on the human capital challenges their organizations face, they were equally clear on what the future will require. More thanWorkforce Concerns70% believe success in the new normal requires significant change agility. As the strategic importance of issues like value-based contracting, non-traditional affiliations, and direct employer contracting escalate, people within healthcare must enhance their ability to adapt and drive concurrent and converging change initiatives. Change24% Turnover 5% Engagementagility will no longer be enoughtransformational agility will be the new requirement. To support their employees and undoubtedly driven by the state of the workforce in healthcare, MINDSETS respondents signaled their intentions to take near-term44% Burnout 28% Scarcityaction. Sixty-eight percent stated they plan to review their own employee benefit plans in the next twelve months with a focus on improving the employee experience and addressing well-being. No longer add-ons or nice-to-haves, our work demonstrates these focus areas are true table stakes for organizations looking to become destination employers.Who is Impacted by BurnoutSay that there is significant change fatigue within their organization. 23% Physicians 7% Non-Clinical Non-Patient Facing75% This fatigue is no doubt driving the industrys biggest near term 69% Say that a high to significant level of change is required to achieve 22% Advanced2% Otherthe rate of success they desire.concern-burnout. Practice Partners27% Clinicians 5% Unsure70% Of respondents believe that significant change agility will be needed 66% Of employers test for burnout within their clinician population. 14% Non-Clinical for success in the new normal. Patient FacingAssurance/Tax/Advisory/dhg.com 10 11 2021 Dixon Hughes Goodman LLP. All rights reserved. DHG is registered in the U.S. Patent and Trademark Office to Dixon Hughes Goodman LLP.'